Last updated: 2018-05-17


Thank you for using our products and services (the “Services”). By accessing, browsing and/or using our Services you accept and agree to these Terms and Conditions (“Terms”). You also represent and warrant that these Terms are binding and enforceable against you and to the extent an individual is accepting these Terms on behalf of an entity, such individual has the right and authority to agree to all of the terms set forth herein on behalf of such entity. It is therefore very important that you carefully read through these Terms. If you do not consent to these Terms, you should not access, browse or use the Services.


PT ONLINE is a service developed and provided by Personal Trainer Nordic Online AB (“PT ONLINE”, “we”, “our”), a company registered in Sweden. The service is available online at, among other places,, in the iPhone App Store as ‘PT ONLINE’ and the Google Play Store as ‘PT ONLINE’. The purpose of the Services offered by PT ONLINE is to help users to learn how to work out in a way that fits them, motivate them to exercise and provide tools to track their fitness progress. We do this by providing users with recommended training programmes that include instructions on how to perform the exercises in each workout.

Using our Services

To use our Services you must follow the rules set out below. The Services are only available for your private use and they are not intended for commercial use. Do not misuse the Services, so that either PT ONLINE or anyone else is harmed in any way. The Services can only be used as permitted by law and these Terms. By using our Services, you agree that:

  • You are at least 18 years of age, or that you are using the Services under a parent or guardian’s supervision and are legally able to enter into a contract. If you are under the age of 18 you agree to review these Terms with your parent or guardian to make sure that both you and your parent or guardian understand and agree to these Terms. You agree to have your parent or guardian review and accept these Terms on your behalf. If you are a parent or guardian agreeing to these Terms for the benefit of an individual under the age of 18, then you agree to and accept full responsibility for that individual’s use of the Services, including all financial charges and legal liability that he or she may incur.
  • All of the personal data provided by you is accurate and up to date.
  • You are solely responsible for all activities on your account and all the content that is created and/or uploaded under your PT ONLINE account (“User Material”).
  • PT ONLINE may terminate, without notice, your access to the Services for failure to comply with these Terms.
  • Your membership, including your email and password, with PT ONLINE, is personal and may not be transferred to or used by someone else. You are responsible for storing your login details in a safe manner. PT ONLINE is not in any way responsible for any loss or damage caused by unauthorized access to your account or use of your login details. If you learn of or suspect any unauthorized use of your account, you must immediately inform PT ONLINE’s Customer Service using the contact information provided at the bottom of this document.
  • Violation of any of these Terms will lead to termination of your user account and subscription. If you violate these terms, you will not get a refund.
  • You may not defame, harass or offend other people through the use of our Services.
  • To firstly contact PT ONLINE if you have any criticism or feedback regarding our Services, in order to help PT ONLINE improve our Services.


Please refer to the Privacy Policy available here for information and notices about how PT ONLINE collects, uses and shares your personal data in connection with the Services. You hereby agree to be bound by PT ONLINE’s Privacy Policy.

Your account

You can at any time choose to cancel or end your account at your convenience. Kindly note that uninstalling the mobile application or closing your account will not automatically stop your subscription — you must actively cancel the subscription. Kindly note that if you have subscribed to our Services through the use of App Store, Google Play Store or any other such service provider, you can only cancel your subscription through the use of their services. If you don’t know how to cancel the subscription and/or your account you can find instructions on how to do so under the support section of our website (

Exercise and health information

PT ONLINE is not a medical organization and we will not provide you with any medical advice or diagnosis. The purpose of the Services is solely to help our users to learn how they should exercise and to track their fitness progress. You should always consult with your doctor before starting a fitness program. PT ONLINE cannot guarantee any health, weight and/or fitness results or improvements. Our Services are only intended for healthy adults. Please do not use our Services if you suffer from, or might suffer from, any medical condition that may be impaired by exercise. Nutritional information found in our database has not been verified, investigated or reviewed by PT ONLINE. PT ONLINE cannot guarantee that the nutritional information provided in our database is accurate, reliant or complete. PT ONLINE is not responsible for any personal injury or any other damages that may have been the result, direct or indirect, of any use or misuse of the Services.

The use of any information or programs provided through the Services is solely at your own risk. If you think you may have a medical emergency, call your doctor or the emergency number in your country immediately.


The content available via the Services is provided with the understanding that neither PT ONLINE nor its partners and affiliates are engaged in rendering medical, counseling, legal, or other professional services or advice. Such content is intended solely as a general educational aid and shall solely be used for recreational and educational purposes. It is not intended as medical or healthcare advice, or to be used for medical diagnosis or treatment, for any individual problem. It is also not intended as a substitute for professional advice and services from a qualified healthcare provider familiar with your unique facts. Nothing stated, posted or otherwise made available through any of our Services are intended to be, and must not be taken to be, the practice of medicine. Our recommended workout plans and exercises or nutrition plans, even if they are tailored to individual users, should not be misconstrued as medical advice, diagnoses or treatment.

Neither PT ONLINE nor any of its trainers, partners or affiliates will be liable for any physical or mental injury or illness that may result, whether directly or indirectly, from completing and/or practicing any of our recommended workout plans or exercises. While we may provide guidelines such as written instructions, pictures, or videos describing how to perform specific exercises or activities, you assume full responsibility for performing those exercises or activities with proper form, as risk of injury or illness increases with improper form. We also encourage you to explore numerous sources of information regarding how to perform each exercise with proper form and to consider consulting a qualified coach, instructor, personal trainer, or physical therapist, especially if you are new to the forms of training or the activity you seek to perform.

Enjoying our Services

To use our Services you need to register as a user with PT ONLINE. Registration itself is free and does not obligate to enter into a subscription but to access and use our Services you need to have a subscription that require payment before you can access the Services (“Paid Subscription”). The Paid Subscriptions can be entered into for different periods which you can find information about in the apps. PT ONLINE may also offer special promotional plans, memberships, or services, including offerings of third-party products and services in combination with or through the PT ONLINE Services. PT ONLINE is not responsible for the products and services provided by such third parties. PT ONLINE reserves the right to modify, terminate or otherwise amend the offered subscription plans and promotional offerings at any time in accordance with these Terms.

If you have purchased or received a code, gift card, pre-paid offer or other offer provided or sold by or on behalf of PT ONLINE for access to a Paid Subscription (“Code”), separate terms and conditions presented to you along with the Code may also apply to your access to the Services and you agree to comply with any such terms and conditions.

From time to time, we or others on our behalf may offer trials of Paid Subscriptions for a specified period without payment or at a reduced rate (a “Trial”). PT ONLINE may determine your eligibility for a Trial and withdraw or modify a Trial at any time without prior notice and with no liability, to the extent permitted under applicable law.

For some Trials, we’ll require you to provide your payment details to start the Trial. By providing such details you agree that we may automatically begin charging you for the Paid Subscription on the first day following the end of the Trial on a recurring monthly basis or another interval that we disclose to you in advance. IF YOU DO NOT WANT THIS CHARGE, YOU MUST CANCEL THE APPLICABLE PAID SUBSCRIPTION BEFORE THE END OF THE TRIAL. IF YOU RECEIVED YOUR TRIAL THROUGH A THIRD PARTY, YOU MUST CANCEL THE APPLICABLE PAID SUBSCRIPTION THROUGH THE THIRD PARTY.

You may purchase a Paid Subscription directly from PT ONLINE or through a third party either by paying a subscription fee in advance on a monthly basis or some other recurring interval disclosed to you prior to your purchase.

PT ONLINE may change the price for the Paid Subscriptions, including recurring subscription fees or Codes, from time to time and will communicate any price changes to you in advance and, if applicable, also how you accept those changes. Price changes will take effect at the start of the next subscription period following the date of the price change. Subject to applicable law, you accept the new price by continuing to use the Services after the price change takes effect. If you do not agree with a price change, you have the right to reject the change by unsubscribing from the Paid Subscription prior to the price change entering into effect.

If you register for a Paid Subscription, you may change your mind for any or no reason and receive a full refund of all money paid within fourteen (14) days starting from the day you sign-up for the relevant subscription (the “Cooling-off Period”) in accordance with the following:

  • If you sign up for a Trial, you agree that the Cooling-off Period for the Paid Subscription for which you are receiving a Trial ends fourteen (14) days after you start the Trial. If you don’t cancel the Paid Subscription before the Trial ends, you lose your right of withdrawal and authorize PT ONLINE to automatically charge you the agreed price each month until you cancel the Paid Subscription.
  • If you purchase a Paid Subscription with no Trial, you authorize PT ONLINE to charge you automatically each month until you cancel. You agree that the Cooling-off Period is available for fourteen (14) days after your purchase but is lost once you use the Services during that period.

To use your right of withdrawal, you must send an email to PT ONLINE (contact details can be found at the bottom of this document). Any prepaid fees will be refunded within 30 days. All payments handled by Apple, such as in-app purchases, can only be refunded by Apple and with Apple’s consent. If you would like to contact Apple, please click here.

If you have subscribed to our Services through the use of App Store, Google Play Store or any other such service provider, using in-app purchase, you can only cancel your subscription through the use of their services.

If you have purchased a Paid Subscription using a Code, your subscription will automatically terminate at the end of the period stated in the information that comes with the Code.

Intellectual property

All rights in and to the Services, including any trademarks, service marks, trade names and content such as text, graphics, software, music, sound, photographs, videos, data, and other materials (collectively “Intellectual Property”) presented within the Services are the property of PT ONLINE and/or third parties. You agree not to use Intellectual Property for any other purposes except for your use of the Services unless required otherwise by applicable mandatory law.

By submitting User Material to our Services, you warrant and represent that you hold the copyright, trademark and/or other intellectual property rights to your content. You agree to grant PT ONLINE a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use User Material to the extent necessary for PT ONLINE to operate and maintain the Services. This license shall remain valid until the respective User Material is deleted from the Services by you or by PT ONLINE in accordance with these Terms.

While we strive to keep the content available through the Services accurate, complete, and up-to-date, we cannot and do not guarantee, and are not responsible for, the accuracy, completeness, or timeliness of any content. PT ONLINE does not have any obligation to prescreen, edit, or remove any User Material that is posted on or made available through the Services. Any opinions, advice, statements or other information expressed or made available through User Material or by third parties, including but not limited to bloggers and influencers, are those of the respective user or other third party and not of PT ONLINE. We do not endorse and are not responsible for the accuracy or reliability of any opinion, advice or statement made on the Services.

Disclaimer and limitation of liability

You use the Services at your own risk. The Services is provided “AS IS,” without any warranties, and PT ONLINE does not warrant that the Services and availability thereof will be uninterrupted or error-free. PT ONLINE does not assume any responsibility for errors or omissions in the information, content or software or other documents, including User Material, which is referenced by or linked to. References or links to third parties’ websites are provided ”AS IS,” without warranty of any kind, either express or implied.

In no event shall PT ONLINE be liable for any indirect or consequential damages, except in cases of intentional misconduct or gross negligence. To the maximum extent permitted under applicable law, PT ONLINE’s aggregated liability for any direct damages shall be limited to the lesser of: (i) membership fees paid by the user; (ii) membership fees paid by the user during the previous calendar year; or (iii) 5 000 SEK.


You are not entitled to assign your rights and/or obligations under these Terms or use of the Services to any third party without PT ONLINE’s prior written consent. PT ONLINE is entitled to assign its rights and/or obligations under these Terms.

PT ONLINE reserves the right to refuse the Services to anyone for any reason at any time. PT ONLINE may change or update these Terms from time to time, and any such change or update will be set in effect when posting the updated Terms on PT ONLINE’s website (

Any and all material changes shall come into effect between you and PT ONLINE upon your acceptance of such changes (e.g., by using the Services after such notification has been made to you or renewing your subscription).

Governing law and dispute resolution

These Terms and the use of the Services are governed by the laws of Sweden, except for its conflicts of laws principles. All claims arising out of or relating to these Terms or the Services shall be resolved by the Swedish public courts, whereby the District Court of Stockholm shall be the court of the first instance.

Contact details

For further information, inquiries or assistance you may contact PT ONLINE. Customer Services is available in ways specified on the website or in the app. The channels for support might differ from time-to-time.

Company name

Personal Trainer Nordic Online AB


℅ SSE Business Lab

Östermalmsgatan 26a

114 26 Stockholm


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